The customer service experience is changing rapidly and businesses need to find a way to adapt to changing communications habits. Social networks and messaging apps are the new points of contact for any size businesses, but also, we need to consider phone calls as they still represent the largest initial point of contact for most organisations. How to save costs while delivering an outstanding customer engagement?
Temovi Digital Cognitive Agent (DCA) combines the superior customer service capabilities of Temovi Live Support with the efficiency and scale of an Artificial Intelligence (AI) chat bot and virtual agents with natural language processing.
Your business will offer a solution that will eliminate waiting for an operator to answer or searching for an answer in FAQs. Your customers will appreciate that their questions are answered quickly and with accurate, to-the-point information rather than a simple data dump.
Digital Cognitive Assistant is able to respond intelligently to a query, providing only the necessary information. So instead of of displaying a full list of information when visitors ask a question, the DCA will answer the specific question with the most accurate answer.
Most of the time customers request answers to the same old questions: Which days are you open? Do make deliveries? What is your location? Let chatbots take over performing repetitive tasks that humans hate doing. Using a chatbot will reduce your employees' workload by speeding up response times and answering up to 80% of routine questions.
About 90% of questions sent from Facebook business pages remain unanswered or they don't receive an immediate response. The voice chatbot will deliver more immersive and personalised experiences at any time. 40% of consumers do not care whether a chatbot or a real human helps them as long as they get the help they need.
Voice chatbots also help businesses to save a significant amount of money, considering that businesses don't have to pay excessive amounts for extra employees to cover repetitive tasks. Becoming a more productive and profit-driven business. According to Invesp studies, chatbots can save businesses up to 30% in customer support costs.
Seamless escalation from machine to human Temovi DCA looks and listens for key words and phrases related to known issues within a customer's questions. DCA can talk or text back to the user, offering responses from existing answers, tutorials, videos or other supporting materials. But most importantly, DCA operates in tandem with live agents so customers have an option to connect to a live person if the DCA doesn't provide sufficient help. It can also seamlessly hand-off the customer's conversation to the live agent, choosing to escalate to a voice, video or screen share session.
An account manager will contact you for a personalised informative session on the key features and benefits of a Temovi cloud phone system.