HD IP Phone - Every licence comes with a free HD IP Handset. It has a 2.3 inch, 132 by 64 pixel graphic LCD screen which gives a 5 line display. The dual 10/100Mbps network ports have integrated Power over Ethernet (PoE). It also comes with a single SIP account. A wide selection of other models are available to suit every need.

On-site Installation - Our team of expert engineers will design and install your new Temovi system, providing training to allow you to get the most out of the range of features provided by our Temovi services.

Remote Programming Changes - As your needs change, and your Temovi system evolves, we'll be on hand to provide remote programming changes as part of your subscription.

Maintenance & Service Support - All plans include Maintenance cover from 9am to 5pm (excluding weekends and public holidays). Plans that cover you 6 days a week and even 24 hours a day, 365 days a year are also available.

Landline/Mobile Minutes - Landline minutes cover Local and National calls. Mobile minutes cover all calls to and from your mobile.

Ad Hoc Conferencing - The Ad Hoc Conferencing feature allows users to join multiple audio and/or video callers into a single line. Up to 20 callers (configurable) can join an ad hoc conference. Users can initiate the conference call from any client.

Advanced Screening - Advanced Screening and Routing rules allow users the flexibility to direct incoming calls. Advanced routing allows users to program a ring list to either ring several devices at once (simultaneous) or ring different devices in a specific order (sequential).

Alias Routing - When a user dials a SIP address or non-numeric address, alias routing replaces the address with a DN of the end user, and validates the destination DN before routing the call to gateways and other switching platforms that cannot route via alias.

Anonymous Call Rejection - Allows user to automatically reject calls where the number is withheld.

Busy Lamp Field - Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another IP extension connected to the same system is busy or not.

Call Park to DN - An assistant or user can park a call to another employee's directory number or to their number. Callers hear the music on hold assigned to the user who parked the call. The assistant can request a return of the call if it is not retrieved within a specified length of time. When a call is parked against a specific user, the specific user receives a notification.

Call Park to System Number - An assistant or user can park a call for pickup by others by placing in a parking lot. Callers hear the music on hold assigned to the user who parked the call. The assistant or user can request a return of the call if it is not retrieved within a specified length of time. The user who parked the call receives an ID. The ID allows any user provisioned to use Call Park to retrieve the call.

Call Park Retrieval - An assistant or user can park a call for pickup by others by placing in a parking lot. Callers hear the music on hold assigned to the user who parked the call. The assistant or user can request a return of the call if it is not retrieved within a specified length of time. The user who parked the call receives an ID. The ID allows any user provisioned to use Call Park to retrieve the call.

Call Pickup – Directed - Call Pickup allows users that are part of the same Call Pickup group to answer calls ringing devices belonging to other members in the group. Allows a user to pick up a call that is presented to any member of the group, by explicitly specifying the Group ID. Users dial an access code, followed by the ringing group ID, to grab or answer the incoming call.

Call Pickup – Group - Call Pickup allows users that are part of the same Call Pickup group to answer calls ringing devices belonging to other members in the group. Allows a user to pick up a call that is presented to any member of the group. Group Call Pickup applies only when the users are members of a single Call Pickup group.

Call Pickup - Targeted - Call Pickup allows users that are part of the same Call Pickup group to answer calls ringing devices belonging to other members in the group. Allows a subscriber assigned Targeted Call Pickup service to pick up calls of another subscriber within the same Call Pickup group by specifying the DN or userid of the subscriber.

Call Return - Also known as Last Call Return. Allows user to check time and telephone number of the last received call and initiate a call back.

Call Screening - CLID - Allows users via Personal Agent Web Portal to route incoming calls differently based upon the incoming caller ID (telephone number).

Call Screening – Time of Day - Allows users via Personal Agent Web Portal to route incoming calls differently based upon the time the call came in.

Call Screening – Call Type - Allows users via Personal Agent Web Portal to route incoming calls differently based upon the type of call (local vs long distance or international)

Call Screening – Presence - Allows users via Personal Agent Web Portal to route incoming calls differently based upon their presence (on the phone, available, unavailable, etc.)

Call Transfer - Allows users to transfer calls immediately to another internal or external telephone number.

Call Transfer to Speed Dial - Allows users to transfer calls to pre-programmed speed dial numbers.

Call Transfer Supervised - Allows users to announce the transfer of a call to the internal or external recipient prior to completing the transfer.

Call Waiting - Allows the subscriber to receive an additional call while active on another call.

Caller ID Name/Number - Information displayed for incoming calls. Shows the telephone number, name (if available) and picture (if available) of the incoming caller (can be used with Call Waiting).

Caller ID Internal vs External - Allows for defining a different Caller ID for internal and external calls. Example: Internal calls may want to show the extension or DID/DDI of the business user but external calls should show the Main number.

Caller ID Permanent Block - Also known as Calling Line Identification Restriction. Allows the user to specify whether their name and number appear when they make a call. When enabled, unknown or anonymous appears on the call display of the called party.

Caller ID Per Call Block - Also known as Calling Name/Number Privacy per call. Allows user to restrict their CALLER ID info only for the specified call.

Class of Service Restrictions - Services assigned to users, groups and domains to allow or deny certain features, dialing plans and routing.

Deny All Calls - Lines can be configured to restrict all incoming or outgoing calls by the administrator or by vertical service code.

Direct Inward Dialing - Users can be assigned a direct telephone number whereby external callers can reach them without having to go through an attendant.

Direct Outward Dialing - Business groups can be configured not to enter an outside access digit to make external calls. (Example: no need to dial "9" to make an outbound call).

Do Not Disturb - Allows user to forward calls to voicemail to not be disturbed. If voicemail is not enabled for the user, then reject the call with 'Do Not Disturb' text.

Extension Dialing - Also known as private VPN dialing. Supports 3-18 digit extension dialing.

Fax - Allows Fax messages to traverse the VoIP network via T.38.

Hotline - Also known as a ring down line. When the phone goes off hook, any call is routed to a certain destination.

Hunt Groups - Allows businesses to improve call completion rates in an office where multiple individuals may answer incoming calls or video session initiations. When an incoming call or video session is presented to a hunt group member who is unavailable, hunting is automatically performed within the group for another member who is available.

Hunt Group – Sequential Routing - Searches for an available hunt group member by starting with a particular group member and hunting through a prescribed sequence of group members for the next available group member. If no available member is found in the hunting sequence, hunting stops. If all group members are unavailable, calls or sessions can be redirected to a specified destination, treatment, or announcement. Supports both Pilot Number and DN-based routing.

Hunt Group – Circular Routing - Searches for an available hunt group member by starting with a particular group member and hunting for the next available group member. If no available member is found after searching the entire hunt group, hunting within the group stops. If all group members are unavailable, calls or sessions can be redirected to a specified destination, treatment, or announcement. Supports both Pilot number and DN-based routing. Also called Distributed Line Hunting, Longest Idle Member Hunting or Round Robin Hunting.

Intercom - Ability for business user to open a channel to another user (point to point) and cause their phone to go off hook in an answered state (for supported phone types) or ring if auto answer is not supported. Used with front desk personnel or executive assistants answering calls for departments or executives.

Music on Hold - With this feature, the administrator can provision the Temovi system to play music while a caller is on hold.

End User Web Portal - An end user, browser-based web portal that gives each user the ability to access to view, click to call/email, edit, group and delete personal address book entries, view, click to call/email global address list entries, set user personal preferences including contact info, picture & office hours, enabled features as well as configure and manage how calls are routed to you.

Selective Call Rejection - Allows the administrator or user to provision a phone number or list of numbers to restrict incoming and/or outgoing calls.

Shared Line Appearance - The Shared Line Appearance feature enables a group of subscribers to share one line and be able to originate and receive multiple concurrent calls while all calls appear to be originated from or terminated to the same shared line. Incoming calls appear at multiple SIP devices simultaneously; all devices where call appearance is shared can be used to answer an incoming call.

Short Dialing Codes - Allows the user to initiate a call with a VSC to a pre-defined destination which is provisioned by the administrator or the service provider.

Voice Mail including Email Notification - Ability for system to automatically to take messages to be played back at a later time. Voicemail service includes access to Web repository and e-mail delivery of a user's messages.

Desktop Client - A soft client that can be loaded on the customer's computer. The desktop client can make and receive phone and video calls as well it is loaded with useful collaboration tools including Presence, Instant Messaging, Whiteboards and File Transfer. Can be used with Video and Federated IM (to Google/Yahoo etc) as part of an additional service. The Client can also be used to control the desktop phone, allowing the customer to make a calls on the softclient that allow the hard client to take the calls.

MeetMe Conferencing - The MeetMe Adio Conferencing feature allows user to set up a reservation-less conferencing session. MeetMe Conferencing users have their own private conferencing resource available for meetings at any time. Use of the personal conference resource is controlled by the conference owner (chairperson). The MeetMe conferencing also includes video capability for active speaker video conferencing.

Presence - The Presence feature allows users to monitor the online status of designated users as well as alert others to their status on the SIP network.

Instant Messaging - The Instant Messaging (IM) feature allows you to send to and receive text notes from one or more recipients whether you are engaged in an active call or not.

File Transfer - The File Exchange tool allows two users of the regular GENCom for Windows client to share files.

Video - Smart Office Essentials supports Video calling between video enabled clients.

Voicemail & Unified Messaging - Advanced messaging solution that includes service which provides Voicemail, and Voicemail transcriptions for one price. Voicemail Transcription provides a voice to text transcription of the voicemail, e-mailed to the customer.

Whiteboard Sharing - Whiteboard is a sharing tool for Windows that allows users to share a common drawing window where they can enter text and graphics.

Mobile Client - A service which provides access to the Mobile client and Call Grabber. This is the client which will be loaded on the smart phone (iOS or Android) or iPad to allow the smart device to make and receive phone and video calls, as well as send/receive IMs and view presence of other users on the system.

Call Grabber - The Call Grabber feature allows a subscriber to move established calls between devices. Unlike Call Transfer and Call Park/Call Retrieve, which require remembering dialed numbers and codes, Call Grabber is designed to simplify the subscriber experience for moving the calls between devices. To grab a call the subscriber has only to enter a pre-established vertical star code or access code, if grabbing from the PSTN or a Mobile Network.

Client Controlled Call Disposition - A subscriber can set up where they want particular incoming calls to go based on the originating number, from the web client. For example, you can set a particular number to be diverted directly to your mobile, rather than your desktop phone.