Temovi Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll enables your customer service department to resolve more issues remotely, minimizing the number of on-site technicians dispatched. Users can share their mobile camera to show your customer support representatives exactly what the issue is. Representatives can support users with some instructions, videos or manuals in order to be fixed by themselves.
The average cost of an on-site technician is £100 per hour, or up to £700 when you factor in vehicle costs, labour and downtime.
A site visit requires on average 30 minutes to reach the site, plus 15 mins to get started, plus 15 mins to complete paperwork. A total of 60 minutes downtime.
Skilled technicians are expensive resource focused on a single customer at a time. Driving to and from a site is not the best use of their time.
An account manager will contact you for a personalised informative session on the key features and benefits of a cloud phone system.