Calling Centre is the entry-level for Temovi Contact Centre. Even the smallest team can have challenges managing incoming calls, especially when volumes climb during holidays, peak times of the day or one-time events. Temovi has group services that help employees work together to spread the load and assure calls are being answered in a timely manner.
Designed to solve simple group calling needs for customers with low incoming call rates and few operators.
Queueing solution that addresses more complex needs including options to queue callers until someone frees up.
A virtual wallboard (via web browser) adds live reporting to UCD allowing tracking of real-time call activity.
Automatic Call Distribution Temovi Call Centre is a cost-effective automatic call distribution (acd) solution that allows supervisors and agents to easily manage multiple queues without having to be together in a physical location; giving organisations the ability to route calls to the right resource regardless of where they are, leading to a customer experience.
An account manager advisor will contact you for a personalised informative session on the key features and benefits of a Temovi cloud phone system.